If you're getting error 105403 Forbidden or 100023 Parsing error, you've come to the right place.
Here are some tips to help you resolve this download error:
1. Update your program version
You need to download and install the latest version available on the website. The current version number is 4.4.24.305. You can find the links below:
2. Use Firefox to download
We recommend using Firefox because it's a safe and reliable browser.
1. Log in to YouTube in Firefox and copy the URL you want to download. Close the browser.
2. Run the DVDVideoSoft program and go to Tools - Options - Advanced - Cookie source, select Firefox (This step is for Windows users only).
3. Restart the application and add the YouTube URL to download.
3. Use in-app login
If you don't want to use Firefox, try to sign in to your YouTube account from the application window:
1. Launch DVDVideoSoft program and go to Tools - Options - Advanced - Cookie source, select 'Access your Google account' (This step is for Windows users only).
The application may ask you to enter your login details.
2. Repeat the download.
4. Send logs to support
If the above recommendation did not work, generate log files and send them to support:
Launch the application and go to Help - Collect logs.
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